AFGC Wellness Studio (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website https://oie.esx.mybluehost.me, book services, or interact with us online or in person.

Information We Collect

We collect personal information to provide the best possible service to our clients. This may include your name, email address, phone number, mailing address, and date of birth when relevant for health and safety purposes. If you choose to share health-related details, such as medical history or injury information, these will be used solely for assessment and treatment planning.

We also collect payment information when processing your bookings and purchases. This is handled securely through trusted third-party payment gateways, and we do not store your full credit card details. In addition, our website gathers technical information such as your IP address, browser type, pages visited, and time spent on the site. Cookies and similar technologies may also be used to improve your browsing experience.

How We Use Your Information

Your personal information is used to deliver our services effectively. This includes booking appointments, sending confirmations, reminders, and updates, processing payments, and providing customer support. We also use this information to enhance our website, develop new services, and share newsletters, offers, and wellness tips if you have opted in to receive them. In certain cases, we may need to use your information to meet legal or regulatory obligations.

Storing and Protecting Your Information

We take security seriously and ensure your personal data is stored in secure, password-protected systems. Health and personal records remain confidential and are only accessible to authorised staff. Our website uses SSL encryption to protect information during online transmission. We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

Sharing Your Information

AFGC Wellness Studio does not sell your personal information to any third party. We may share your information with trusted service providers who assist us with bookings, payments, or communications, and these providers are bound by confidentiality agreements. In rare cases, we may disclose information when required to do so by law or government authorities. Any sharing beyond these situations will only occur with your direct consent.

Your Rights

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to ask for corrections if necessary. You may also withdraw consent for receiving marketing communications at any time. If you believe your privacy rights have been breached, you have the right to make a complaint. Requests or concerns can be sent to painrelief@afgcwellness.com.au or by calling 0413 163 890.

Third-Party Links

Our website may contain links to external websites or social media pages. While we aim to link only to trustworthy sources, we are not responsible for the privacy practices of other sites. We encourage you to review their privacy policies before sharing personal information with them.

Cookies and Tracking

We use cookies to personalise your online experience and gather statistical data about how our website is used. This helps us improve our services and site performance. You can disable cookies through your browser settings, but doing so may affect the functionality of certain features.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions or concerns about our Privacy Policy, you can reach us at:

AFGC Wellness Studio
2323 Gold Coast Highway, Mermaid Beach at Blue Heron Boutique Motel, QLD 4218, Australia
📧 painrelief@afgcwellness.com.au
📞 0413 163 890